All Meshk subscriptions and gem purchases are made on our website. This policy applies to those purchases.
Website (Stripe) purchases
Subscription fees and one-time gem purchases are non-refundable, except where required by mandatory consumer law.
EU consumers — 14-day right of withdrawal: Consumers in the European Union may have the right to withdraw within 14 days of purchase under EU consumer law. To exercise this right, contact support@meshk.ai within 14 days of purchase. Note: by using the Service and consuming digital content during this period, you may waive this right under applicable law.
Defective service: If you experience a verified service defect (extended outage, billing error), contact support@meshk.ai with details. We will investigate and, where appropriate, provide a refund or service credit.
What we cannot refund
- Gems already consumed (spent on gifts, voice calls, image generation)
- Partial month / unused subscription periods
- Cancellations made after the renewal billing date
How to contact us
Email: support@meshk.ai Subject: Refund request Include: account email, purchase date, transaction ID (from receipt), reason for refund.
We respond to all refund inquiries within 5 business days.